Radek Nováček

PetExpert by Trupanion

Application Support Specialist / Developer

• Own the technical operation and ongoing evolution of PetExpert systems across Czechia, Slovakia and Belgium.
• Act as a key technical point of contact between business stakeholders, product, engineering teams, veterinary partners and external vendors.
• Translate business and operational requirements into technical solutions and coordinate their delivery.
• Own integrations with veterinary systems and external services, including technical onboarding, troubleshooting and ongoing partner coordination.
• Coordinate implementation, testing, production releases and post-release support across multiple markets.
• Lead and support production changes, including out-of-hours deployments and incident resolution.
• Investigate complex application and integration issues across APIs, databases, logs and infrastructure.
• Drive technical ownership, prioritisation and dependency resolution across internal teams and suppliers.
• Contribute to product and technical decisions for the PetExpert platform and directly own selected systems and capabilities.

GoodData

Technical Support Engineer

• Provided advanced technical support for GoodData's analytics platforms across complex customer environments.
• Investigated application, infrastructure, API and data-layer issues using logs, Splunk, SQL and internal diagnostic tooling.
• Worked directly with engineering and product teams on escalations, defect investigation and platform issues.
• Developed internal tooling and automation to improve support workflows and operational efficiency.
• Worked with GoodData Cloud and GoodData Platform, including APIs, SDKs, dashboards, deployment tooling and data integrations.
• Helped improve internal processes and knowledge sharing, including training for L1 and L2 engineers.
• Coordinated technically complex cases across Support, Engineering, Product and customer-facing teams.

Ribbon Communications

Technical Support Engineer

• Provided L2 technical support for enterprise telecommunications systems, primarily Ribbon Session Border Controllers.
• Investigated complex software and network issues using system logs, diagnostics and customer-provided data.
• Supported business-critical incidents and coordinated technical recovery with customers and internal engineering teams.
• Managed technical escalations in production environments where service availability and rapid incident resolution were critical.

Alza.cz

Sales Specialist

Customer-facing sales role at Alza's Holešovice flagship showroom, advising customers on technology products and services.

GODS, s.r.o.

Sound Engineer

Supported television production, with responsibility for microphones, recording equipment and production audio.

GODS, s.r.o.

Video Editor

Short-term video production project covering video and audio editing, synchronisation and visual effects.